Refund policy

WE’VE GOT YOUR BACK

We want you to love your new audio gear. That’s why every purchase comes with a 100-Day In-Car Trial, free returns (US), and industry-leading warranty coverage.

To start a return, please use our return portal:

https://www.bavsound.com/apps/redo/returns-portal/login

100-DAY IN-CAR TRIAL & FREE RETURNS

Install, audition, and fully experience your new audio gear. If you don’t love it, you can return it within 100 days for a full refund.

Returns must be initiated within the 100-day trial period
Domestic US return shipping is covered
International customers are responsible for return shipping costs
Replacement Finality & Trial Eligibility: Any order that is fulfilled via a Shipping Protection claim (e.g., reshipment due to loss, theft, or damage in transit) is considered a final resolution to make the customer 'whole.' Consequently, items received as replacements via a protection claim are ineligible for the 100-Day In-Car Trial and cannot be returned for a refund. They remain covered under our standard Warranty for defects only.
We reserve the right to refuse service or cancel orders from customers who have a history of frequent 'Lost in Transit' claims or who attempt to circumvent the 100-Day In-Car Trial via shipping protection claims.

OUR BULLETPROOF WARRANTY

We build products to last — and stand behind them.

All speaker upgrades and subwoofer systems come with a 4-year warranty from the date of purchase.

If your product is defective within the warranty period, we will repair or replace it at no cost to you.

HOW TO RETURN A PRODUCT

All returns require authorization. Returns sent without approval may be rejected and not refunded.

To start a return:

Submit your request via the return portal
Receive your Return Authorization (RA)
Ship the product back within 20 days of receiving the RA

If the item is not received within this timeframe, we may refuse the return and send it back at your expense.

RETURN CONDITIONS

To qualify for a full refund:

Items must be returned in original packaging
Products must be in good, resellable condition

If items are returned damaged, incomplete, or improperly packaged:

A restocking fee may apply
Damaged components may be repaired/replaced at your expense
A $50 reboxing fee applies if original packaging is missing

All returned items are inspected and tested. If products are not in acceptable condition (e.g. bent tabs, damaged cones), charges may be applied.

PROCESSING TIME

Returns and refunds may take up to 15 business days to process after receiving the item

WARRANTY RETURNS & EXCHANGES

If your product is defective and within the warranty period:

We will repair or replace it at no cost after inspection
You may opt for an advance replacement, charged upfront and refunded once the defective item is received and confirmed

Please note:

Items damaged due to misuse or abuse are not covered
If a product is discontinued, we may issue a refund or replace it with a newer model at our discretion

For full terms and conditions, including international orders, customs handling, liability limitations, and legal agreements, please refer to our complete Terms of Service. In the event of any conflict, the full Terms of Service shall prevail.