Shipping policy

Processing & Dispatch

Orders for in-stock items are processed and shipped within 1–2 business days from the time of purchase, regardless of the selected shipping method.

Shipping Methods

Orders may be shipped in one or multiple shipments, depending on product availability.

Backorders

Backordered items are typically fulfilled within 2–5 weeks.
If your order is delayed due to backorder, you may:
- Contact us for a more accurate timeline
- Cancel your order at any time for a full refund

Domestic Shipping (United States)

Return shipping is covered for US customers under the 100-day trial.
Original shipping costs are non-refundable.
Lost or Stolen Packages: For all claims involving 'Stolen' packages where tracking shows 'Delivered,' Bavsound reserves the right to require a formal police report before a replacement is issued. If a replacement is issued, the original order's 100-Day In-Car Trial is voided (See Refund Policy).

International Shipping

International customers are responsible for:
- Return shipping costs
- Import duties, taxes, and brokerage fees
These charges are determined by your local authorities and must be paid by the customer upon delivery or import.
Lost or Stolen Packages: For all claims involving 'Stolen' packages where tracking shows 'Delivered,' Bavsound reserves the right to require a formal police report before a replacement is issued. If a replacement is issued, the original order's 100-Day In-Car Trial is voided (See Refund Policy).

Duties, Taxes & Fees

Many countries apply import duties, VAT, or taxes on incoming goods.
Shipping carriers may also charge brokerage or handling fees.
These charges are not included in your order and are the responsibility of the customer.

👉 We recommend checking with your local customs office before placing an order.

International Delivery & Customs Handling

For certain international orders, fulfillment may be handled by Passport Global Inc.

By placing an order, you agree that:

Passport may act as your agent for customs clearance
They may:
- Complete customs documentation
- Pay duties and taxes on your behalf (if applicable)
- Appoint customs brokers
Your order may be redirected to a customs broker if required

Address Restrictions

Some addresses, including PO Boxes, may not be eligible for shipping.

Currency & Payment

Prices may vary depending on the selected currency at checkout.
Exchange rates may affect the final amount charged.

Fraud Prevention

Orders may be subject to verification checks (billing/shipping address validation, payment authentication).
Changes to payment or address details may not be allowed after order confirmation.

Customer Responsibility

It is the customer’s responsibility to ensure:
- Shipping details are accurate
- Compliance with local import laws
- Payment of any duties or taxes

Order Issues

For any questions or issues related to your order, please contact support@bavsound.com

For full terms and conditions, including international orders, customs handling, liability limitations, and legal agreements, please refer to our complete Terms of Service. In the event of any conflict, the full Terms of Service shall prevail.